Sales conditions & Air transport agreement
We recommend that you pay close attention to the following so you are familiar with the main features of our Internet ticket purchasing services:
- This system is solely for ticket reservations and purchases.
- For your security, LAN limits the maximum number of purchases a customer may make in a day.
- Tickets are only available for flights departing from a limited number of cities.
- Ticket purchases are subject to credit card issuer's approval.
- VISA, MasterCard, Diners Club and American Express purchases are authorised immediately by Transbank S.A. In the latter case, the final confirmation is sent within 24 hours to the e-mail provided by the customer at the moment of purchase. If, following this time period, you have not received said confirmation, please contact our call center indicating the reservation code which was provided at the moment of purchase.
- Tickets are subject to certain conditions which vary according to the fare purchased. Your confirmation e-mail message will include a list of the conditions that apply to your fare.
- Tickets for up 9 passengers (adults and children) may be purchased online.
- In cases where you've chosen the option "Boarding pass delivered at the airport" to pick up your ticket, the credit card holder must be one of the passengers and must personally pick up the tickets from the LAN counter at the departure airport by presenting the credit card used to purchase the tickets as well as valid identification.
- The passenger is completely responsible for maintaining his travel documents up to date, including Passports, visas, permits, etc.
- Ticket delivery options
Ticket by Mail Service (TBM):
Tickets may be sent by mail without additional cost to the address entered in the system during the purchase process. This service is available in the following locations for international flights and/or international flights combined with flights within Chile:
Continental United States, Puerto Rico and Canada;
Europe
Metropolitan Santiago, Chile.
E-ticket and Ticket pick-up at the airport or LAN Office
If the first leg of the journey is on LAN Airlines, tickets can be obtained at the LAN ticket counter of your departure airport at least 2 hours prior to departure for international flights and 1 1/2 hours prior for domestic flights. Please identify yourself with your reservation number, passport or Chilean ID card, and the credit card used to purchase the tickets.
For e-tickets, please show your reservation code and passport or identity card to the agent at the LAN counter To pick up your ticket(s) from a LAN office or the sales counter at the airport, please show the agent your reservation code, passport or identity card and the credit card used to purchase your tickets.
Methods of Payment
We accept: VISA, MasterCard, Diners Club and American Express cards; LAN discount certificates; company billing arrangements (only within Chile); LAN CARD.
Credit card use, payment conditions and other applicable conditions are the exclusive responsibility of the credit card issuer.
Fares and taxes
Taxes are in addition to published airline fares and are included in the final total charged to your credit card. Before charging your card, the system will show you the breakdown of fares per person, taxes and the total charge. Governments and/or local authorities could impose and charge additional taxes at the airport.
Cancellation, Changes and Returns
To cancel your purchase without penalties or extra charges you have approximately 24 hours from the time we send you an email confirming your purchase. Strictly speaking, you have up until 11.59 p.m. Chilean time of the day following the day we sent your confirmation email. If your purchase is within the time limit specified and you wish to cancel your ticket, please fill in this form.
After this time limit, any cancellation, change or return will be subject to all the restrictions, charges and penalties which apply to this fare.
1. If you have not yet obtained or used the ticket, please fill in this form.
2. If the ticket was obtained at the departure airport or sent by Ticket by Mail, please go to the closest LAN office to request your return.
LAN CHILE AIR TRANSPORT AGREEMENT
I. Terms Applicable to the Air Transport Agreement for International Passengers and Within Chile (Domestic/ National Flights).
OVERALL TERMS
1. For the purposes of this contract, "ticket" or "passage ticket" shall mean "ticket for passage and luggage control", which comprises the terms and notices stated herein; "transport agent" or "carrier" shall signify each and every airline which shall transport or which shall stand committed to carry a given passenger or his luggage pursuant to this Agreement, or which shall render any other service related with such air transport, including but not limited to LAN; "electronic ticket" shall refer to the ticket for passage that appears magnetically registered and, in this case, the Boarding Pass having been delivered, same shall constitute the passage ticket.
2. The passage ticket shall constitute evidence of the entry into and acceptance of the terms of the "LAN CHILE Air Transport Agreement" ("Agreement") entered into by and between the Carrier and the Passenger whose names appear issued on such ticket.
3. The name of Carrier may appear abbreviated on the ticket, provided the full name and abbreviation shall appear on the rate schedules, manuals, the terms of carriage, regulations and/or itineraries of Carrier. The address of Carrier shall be that of the airport of exit indicated on the ticket, on the side opposite to the first abbreviation of Carrier. The agreed stopovers shall be those stated on the passage ticket or, in the event of absence of same, those which shall appear on the itineraries of Carrier as scheduled stopovers within the route of the passenger. The carriage to be effected in conformity with this Agreement by several carriers successively shall be deemed to be one single operation.
4. A given carrier who shall issue a ticket for carriage for a route of another air carrier, said issuing carrier shall only act as an agent of the transporting carrier.
5. Any given exemption or restriction of liability of Carrier shall be applicable to and shall inure to the benefit of the agents, employees and representatives of Carrier as well of that of any person whose aircraft shall be used Carrier to effect such carriage and its agents, employees or representatives.
6. Carrier shall be entitled to refuse carriage in the event that the applied rate shall be unpaid or if the ticket has been obtained by any infringement of law. In like manner, Carrier shall refuse to board any given passenger or shall make arrangements to disembark him if it considers that such passenger might jeopardize the security of the flight or of the passengers.
7. Carrier shall stand committed to make all possible efforts to carry the passenger and his baggage with reasonable punctuality. The times that appear set forth in the itineraries or in any other publication shall not be guaranteed in terms of performance/ fulfillment and shall not form part of this Agreement. In the event of need, and without prior notice, Carrier may take action to be substituted by other carriers or to change the aircraft/ flight equipment, and it shall also be entitled to alter or omit stopovers signalled on the ticket if need be. Itineraries shall be subject to change without previous notice. Carrier shall not assume liability in terms of guaranteeing connections.
8. Each and every passenger which shall not appear for travel or which shall arrive late for boarding, shall lose his ticket or may be allowed to revalidate it for some other date, provided the rate paid allows for this.
9. No agent, employee or representative of Carrier shall have authority to alter, modify or waive any stipulation set forth in this Agreement.
10. The ticket coupons shall only be submitted to and accepted by Carrier, following the correlative order that appears within the ticket.
11. The passage ticket shall additionally be subject to the conditions applicable to the rate with regard to issues such as changes of dates and name, reissuance and refunds.
HAZARDOUS ARTICLES WITHIN LUGGAGE
1. Carrier shall refuse to carry as luggage, whether hand-baggage or invoiced/ paid luggage, any such hazardous articles and substances that might entail an important risk in terms of health, security/ safety or personal property, such as:
Gases (compressed, liquid, in solution or highly refrigerated), including aerosols, which shall be combustible, toxic or harmless, such as: butane, oxygen, liquid nitrogen, aerosols containing paralyzing gases, refill tubes for liquid gas lighters, etc.
Corrosives, solid or liquid, such as: acids, acid or alkali ones, mercury, liquid elecrolyte batteries, etc.
Explosives such as: munitions, fireworks and signal flares, briefcases containing alarm devices, fulminating powder for toy pistols, etc.
Inflammable liquids, such as: fuels, paints, diluting agents, etc.
Radioactive materials, whichsoever category they may belong to.
Oxidizing agents and organic peroxides, such as: bleaches, fertilizers.
Toxic and infectious substances such as: insecticides, plaguicides, biological products containing pathogen germs, etc.
Inflammable solids, such as: wax (matches).
Arms/ Weapons, meaning as such each and every element or object that has been fabricated, or might be utilized, for attack or defense, such as: fire arms, blade weapons, gases, electric shock elements, sharp devices, exhibiting a cutting edge, : bruising elements, which might comprise clubs/ sledgehammers, axes and canes or sticks/ poles having some weight inside, or that display a pointed shape.
2. With the object of keeping a vigil over flight safety and abiding with current regulations, both Carrier and the security staff at the airport shall stand empowered to take away, for the purposes of proceeding to destruct, hazardous articles and substances carried by the Passenger or in his hand luggage.
3. There is a limited humber of medical articles and toiletries which passengers shall be allowed on board. Before putting them in your luggage, kindly verify with company staff.
4. Many of the articles mentioned above may be carried by air under certain special conditions, covered by a bill of lading and subject to an air cargo rate.
BAGGAGE ALLOWANCE
These limitations pertain solely to the passenger's baggage for travel:
back
Type of Service
Maximum Weight
First Class 40 kilos
Business Class 30 kilos
Economy Class 20 kilos*
* Applicable to domestic flights in Chile
For flights from or towards the United States of America, Canada or Australia, the baggage allowance are as follows:
Type of Class Pieces Max. Weight per Piece Measurements per Piece
First Class 2 32 Kilos 158 centimeters
Business Class 2 32 Kilos 158 centimeters
Economy Class 2 32 Kilos 158 centimeters
* These relate to the addition resulting from length + height + width.
Those pieces of luggage exhibiting over 45 kilos and/or 203 cms (height + length + width) will be boarded as cargo, provided the passenger pays the relevant freight rate.
Baggage allowed may change according to the rate and route conditions, and may appear expressed either in pieces or kilos. The Carrier reserves the right to alter these rates and size of baggage allowed as it deems necessary. All rates and conditions as registered by Carrier with the aeronautical authoryties are expressly incorporated herein. Please ask about baggage allowances.
Carrier shall be entitled to charge a surcharge for any excess above such baggage allowance.
HAND LUGGAGE
On account of precaution and security, only one bag is allowed on board, which shall have the measurements and weight such as to allow it to be placed in the upper compartments of the aircraft or underneath the seats. Such bag shall not have more than 115 centímeters (55 cms in length + 35 cms high + 25 cms wide ), as per sample on view by Carrier at airport.
First Class Business Class Economy Class
2 pieces 7 kg. / 55 x 25 x 35 cm. 2 pieces 7 kg. / 55 x 25 x 35 cm. 1 pieces 8 kg. / 55 x 25 x 35 cm.
NOTICE OF OVERBOOKINGS
In the event of overbookings, certain flights may appear with more seats reserved/ booked than the capacity of the aircraft, therefore, a given seat might not be available on a flight for a passenger who possesses a confirmed reservation. In such case, and subsequent to any efforts made to remedy the situation, including a voluntary request for passengers to relinquish their confirmed space, the Carrier may find itself in need to refuse boarding to a given passenger, who shall be entitled to receive compensation, provided he shall have arrived on time for the departure of the flight. In the event of overbookings, the law, rates and conventions of each and every country shall apply.
SMOKING PROHIBITED
The Carrier has determined that smoking shall not be permitted on any of its flights.
II. International Air Transport Agreement
NOTICE
If the trip of a given passenger ends or has a stopover in a country different from that of the commencement of the trip, the Convention for the Unification of Certain Rules relating to International Carriage by Air signed at Warsaw October 12, 1929 (hereinunder called the "Convention"), as amended by the Protocol signed at the Hague, September 28, 1995 ("Hague Protocol") shall apply and shall regulate, whensoever appropriate, the boundaries of liability of Carrier in terms of death or personal injuries and of loss or damages to luggage. Kindly also refer to the note entitled "Notice for International Passengers regarding Boundaries of Liability" and "Notice of Boundaries of Liability in Terms of Luggage" as provided to you by Carrier.
SPECIAL CONDITIONS WITHIN THE INTERNATIONAL TRANSPORT AGREEMENT.
1. Carriage which shall be effected pursuant to this Agreement shall be subject to the norms and boundaries in terms of liability that appear set forth by the Convention and Hague Protocol System, unless such carriage shall not be "international transport/ carriage" as per the definition contained in such covenant.
2. Without prejudice to the foregoing, the carriage or other service to be rendered by each and every Carrier shall be subject to: (I) the stipulations contained in the ticket of passage ; (II) the conditions established in the applicable rate (III) the terms and conditions of carriage set out by Carrier and the rest of the related regulations that form part of this Agreement (and which may be consulted at the offices of Carrier), except in the event of carriage between a given point in the United States of America or Canada and any other point beyond such countries, in which case the rates current therein shall apply.
3. Paid/ Invoiced luggage shall be delivered to bearer of the luggage ticket. In the event of damage to the luggage during the course of international transport/ carriage, a written claim must be submitted immediately after such damage is discovered and, at the most, within the seven (7) days following the date when such luggage was received. Should delay be incurred, the claim must be submitted within twenty-one (21) days following the date of delivery of the luggage. For purposes of this paragraph, delay shall mean any delay in the receipt of baggage which is directly attributable to the Carrier's handling of the baggage (i.e., delayed shipping, etc.).
4. The ticket shall be valid for one year starting from the date of its issuance, unless indicated to the contrary appears stated on same, in the rate schedules of Carrier, in the carriage conditions or in regulations pertaining thereto. Once such time frame shall have elapsed, such ticket shall have lost all of its value. The rate pursuant to this Agreement shall be subject to changes prior to the start of such carriage.
5. Passenger must abide with the requirements for travel set forth by any given authority and shall submit the exit and entry documents that shall berequired, and must likewise appear before the boarding desk at the time that Carrier indicates and, in the event the latter shall not have signalled one, with sufficient anticipation to meet the requirements for departure, which shall not be less than two (2) hours prior to the time fixed for departure of the flight.
6. Flights between Madrid and Frankfurt and vice versa with LAN are considered "No-Schengen" (no inter-community) by the authorities, and therefore passengers on these flights will pass through customs and passport control. It is the passenger's responsibility and obligation to carry the required documentation. LAN is not responsible for damages or inconveniences caused by the passenger failing to comply with this obligation.
NOTICE TO INTERNATIONAL PASSENGERS ON BOUNDARIES OF LIABILITY
1. With the exception of what appears set forth in any applicable treaty or law, civil liability of LAN ("Carrier") regarding international flights, may be governed by the Convention for the Unification of Certain Rules relating to International Carriage by Air signed at Warsaw October 12, 1929 (hereinunder called the "Convention"), as amended by the Protocol signed at the Hague, September 28, 1995 ("Hague Protocol").
2. Carrier hereby declares that during each and every flight that shall be governed by the Convention and Hague Protocol System, it shall not invoke the boundaries of civil liability set forth in its Article 22(1) during the course of claims for compensation damages arising from death or personal injuries. In such type of claims, Carrier shall not make use of the defenses/ protections contained in Article 20(1) of the Convention and Hague Protocol System, in as much as those claims under 100,000 DEG shall be concerned. With the exception of what appears contained herein, Carrier shall be entitled to resort to the rest of the defenses set out in such Convention and Hague Protocol as well as the claims against third parties that shall be in order.
3. As a case in point, flights operated by Carrier towards and from the European Union, Carrier shall, without delay and at the very latest within the fifteen (15) days following the determination of the identity of the person legally empowered to sue/ claim, shall advance compensation in cash as required to meet the needs of such person entitled to the indemnity, in proportion to the prejudice/harm suffered. Such advances shall in no way constitute an acknowledgement of liability, may be disbursed instead of providing future payments. Said payment shall not be refundable, unless the damage shall have been provoked either wholly or in part by the passenger or by the person receiving same, or whensoever the latter shall not have been entitled to receive indemnity.
NOTICE OF BOUNDARIES OF LIABILITY IN TERMS OF LUGGAGE
The liability of Carrier on account of losses, delay or damages to luggage shall be limited, unless its value shall have been previously declared and the additional charges shall have been paid. In the case of the majority of international flights, the boundaries of liability call for approximately US$9.07 per pound (US$20 per kilo) of the affected invoiced luggage. No additional value may be declared for certain articles stipulated by Carrier.
III. National Air Transport Agreement
NOTICE
If the trip is between places located within the Republic of Chile, it shall be governed by the National Agreement on the Air Transport of Passengers as well as by the Aeronautical Code of Chile, which shall govern, wheresoever pertinent, the boundaries of liability of Carrier in terms of death or personal injuries and of loss or damages to luggage.
SPECIAL CONDITIONS CONTAINED IN THE NATIONAL TRANSPORT AGREEMENT
1. The Aeronautical Code of Chile shall supplementarily govern the transport /carriage Agreement and shall prevail as non-revocable in terms of the parties thereto.
2. Without prejudice to the above, the transport or other service that shall be rendered by each and every Carrier shall be subject to: (I) the stipulations set forth in the passage ticket; (II) the conditions set out in the applicable rate; (III) the terms of carriage set forth by Carrier and the rest of the related rules that form part of this Agreement (and which may be consulted at the offices of Carrier).
3. Passenger must appear at the airport desk at least one (1) hour prior to the time set for the departure of the flight. The Carrier reserves unto itself the right to refuse to board and carry any passenger who does not show up at the signalled time.
4. This ticket shall be valid for six (6) months commencing from its date of issuance, unless indicated to the contrary appears stated in same, within the rate schedules, or in regulations having to do with same. Once the 6 months have elapsed, it shall lose all value. The rate for carriage pursuant to this Agreement shall be subject to changes prior to the commencement of carriage.
NOTICE ON BOUNDARIES OF LIABILITY IN TERMS OF LUGGAGE
Carrier's liability in terms of losses, delay or damages to luggage shall be limited, unless its value shall have been previously declared and the additional charges shall have been paid. Carrier liability, as per the Aeronautical Code, shall be restricted to not more than UF 40*. No additional value may be declared with regard to certain articles set out by Carrier. |
